Patient Communication Needs

Campus Health is committed to providing all services necessary to communicate effectively with patients.  Examples of patients with communication needs include patients who do not speak English, who may be blind or deaf or those who have temporary communication impairment. Use of the patient’s friends and family should be used only when no other interpreter is available and only after assessing other applicable variables in the patient’s care (type of treatment being received, visible ease vs. anxiety from patient of having family/friend serving as interpreter). 

Options for support include:

1. Language interpretation – Language Line Solutions® provides a personal interpreter for language services. The interpreter is provided at no cost to the patient. To connect to an interpreter, dial 1-866-874-3972. At the prompt, enter the Campus Health access code 237590 and indicate the language needed. For any questions about this service, contact customer service at 1-800-752-6096 or LanguageLine.com and click on the customer service tab to provide feedback.  
2. Sign interpretation – UNC-Chapel Hill Accessibility Services currently contracts with Fluent Language Services if sign interpreters are indicated. To arrange for these services, call Accessibility Services Director, 919-962-8299.  
3. Hearing Impaired -- Hearing impaired students can reach Campus Health through the phone company’s “Telecommunications Relay System” (Relay North Carolina) 24 hours a day, every day by dialing 711.