Campus Care at Carolina helps you stay healthy – physically and mentally – and works to keep costs as low as possible. Some services and visits may involve charges, but cost should not keep eligible students, post-doctoral fellows, and partners from accessing care.
Health Fee
The health fee allows the University to run an on-campus medical and mental health practice for students, post-doctoral fellows, and their spouses and partners.
Pharmacy access
Please note that all UNC-affiliated persons are welcome to use Campus Health Pharmacy and Student Stores Pharmacy regardless of whether they pay the health fee.
Who pays the Health fee
The Health Fee is a mandatory fee that
- All degree-seeking students pay through tuition/fees each term, which allows them to use Campus Care and CAPS for that term.
- Appears as a charge on your University account as FEE Student Health.
- Costs $205 per semester.
Part-time and Distance-education Students
Part-time and distance-education students who want to access care at Campus Care or CAPS may choose to pay the health fee for the current term and provide proof of insurance. Those students should contact Well-being Administrative Services on the 2nd floor of the James A. Taylor building to add the health fee and update eligibility.
What Your Health Fee Helps Pay For
The Health Fee helps support services that benefit both individual students and the campus community, including:
- After hours medical and mental health support including on-call physician access
- Access to in-person, on-demand medical care on weekdays as well as Saturdays during the academic year
- Public health services for infectious disease prevention and treatment
- Campus EMS, a first responder, non-transport campus EMT service
- Academic interventions related to medical and mental health needs such as course load adjustments and withdrawals
- Health promotion and wellness programs and resources
- Violence prevention and sexual assault services
- Health insurance navigation, enrollment, and coverage assistance
- Coordination of referrals to community-based specialists and resources
- Limited occupational health services
Visits COVERED BY THE HEALTH FEE
- Primary Care
- Same Day Care and Mini Clinic
- Gynecology
- CAPS Brief Therapy
These visits are covered by the health fee and will not have an office charge associated with them. Additional services provided during those visits – such as lab tests, x-rays, prescriptions and procedures – will have charges.
Visits that ARE NOT COVERED BY THE HEALTH FEE
Some services are not fully covered by the Health Fee and include an office visit charge. These include:
- Sports Medicine
- Physical Therapy
- CAPS Medication Management
- International Travel Clinic
Any additional tests, imaging, procedures, or treatments associated with these visits may also result in charges.
Payment for Services and Insurance Billing
Campus Care will electronically file your primary insurance. Any amount not covered by insurance, including deductibles and co-insurance, will be billed to the primary holder of your health insurance plan. Outstanding balances that continue to go unpaid will be transferred to your student account.
Some health insurance plans limit clinicians. Students should:
- Review your insurance benefits before using Campus Care and
- Confirm whether UNC Health Campus Care at Carolina is in-network with your insurance
Campus Health Pharmacy and Student Stores Pharmacy are in-network with most pharmacy benefit plans.
Payment Options at UNC Health Campus Care
- Check
- Cash
- All major credit cards, including tap to pay
Lab Billing
Lab tests performed by Campus Care will be billed to your insurance and any remaining patient balance after insurance processing will be sent to your student account.
Typically, insurance companies send an explanation of benefits to the insurance guarantor (the main person on your insurance plan) when there are charges.
If you do not want Campus Care to bill your insurance or send a billing statement to the guarantor, tell the registration team, your provider, or the lab team member before the test is performed. Registration will provide an estimate, which must be paid before the test is performed.
Please note lab results from Campus Care may be published to health portals. This information could be accessible to anyone that has a log-in to your account.
Payment for Services prior to August 1, 2026
Call 919-966-6588 or email campushealth@unc.edu for any questions regarding billing for visits prior to August 1st.
Prescription Payments
Prescription co-pays can be paid at the place the prescription is picked up – at Student Stores Pharmacy, located on the 3rd floor of Student Stores. or at the Healthy Heels Shoppe in the basement of the James A. Taylor building. This prevents the co-pay from being sent to your student account.
For information on prescription drug coverage see the Pharmacy web pages. Drug coverage plan benefits for the Student Mandatory Plan, administered by BCBS Student Blue, can be found at Student Blue.
CAPS Fees and Payment
Most services at CAPS are paid for by the health fee and offered at no further cost. Learn more.
Bills, Account Holds, and How to Check Your Balance
Outstanding balances will be billed by UNC Health. Balances that continue to go unpaid will be transferred to your University account. The posting is not specific to the exact nature of the service. The date of the charge indicates when it was placed on your student account, not the date of the service at Campus Care. Once a charge is transferred to the Cashier’s Office, the student must make payment to that office (919-962-1368).
Hold on Registration or Graduation
If Campus Care charges are sent to your UNC student account and the bill is not paid by the deadline set by the University Cashier there will be a hold on your account that will delay registration for the next term or graduation.
Accessing Your Account Information
Contact UNC Health Customer Service
Call 800-594-8624 (toll-free) or locally at 984-974-2222 to speak with a customer service representative Monday through Thursday, 8:00 AM to 5:00 PM, and Friday 8:00 AM to 11:30 AM. Visit My UNC Chart to send a UNC Health Billing Account question. UNC Health billing specialists are committed to responding to your inquiries within 48 hours.