About Us

Patient Registration and Central Appointments Staff

Cynthia Bethune-Odom she/her/hers

Data Housing Liaison

  • Joined Campus Health: October 2021
  • Originally from: St. Petersburg, Florida
  • Professional/Educational Background: Cynthia has a BS in Sociology from Florida State, and an AAB in Paralegal Studies from Eastern Gateway Community College. She has previously worked as a case manager, residential counselor, contact tracer/vaccine support specialist.
  • Family: Husband – Jason, Mom lives in Florida. No kids.
  • Hobbies/Sports: Cynthia likes to crochet and knit. She has a small tumbler cup business. Cynthia loves football, basketball, baseball, and hockey as well as traveling and technology.
  • Work influence: Cynthia’s mom has influenced her work ethic and shaped how Cynthia approaches work in terms of people and environment.
  • Work accomplishment: “Helping a patient who as in quarantine get the answers she needed when told wrong info. She was sincerely thankful.”

Mason Church he/him/his

Patient Relations Representative machurch@email.unc.edu

  • Originally from: Winston Salem, NC
  • Professional/Educational background: ECU in Greenville, NC, Novant Health in Winston Salem
  • Family: Huge with 8 siblings
  • Pets: Suz, 7, lab/border collie. Tuna, 7, mini-Australian Shepherd mix. Newt, 7, long-hair kitten. Otter (Mr. Kitty), 6, tuxedo cat.
  • Hobbies: Painting, explorative education, quality time
  • Work influence: All past patients
  • Work-related accomplishment: Working the COVID vaccination clinic
  • One thing most people don’t know about you: Big virgo. 8 siblings.

Geon Frizzelle

Patient Access Associate gfrizzelle@email.unc.edu

Originally from: Durham, NC

Joined Campus Health: February 2021

Professional/Educational Background: Attended NC A&T and St. Augustine

Hobbies: Geon is an actor and loves movies and fashion

One thing most people don't know: He is the oldest of 9 children

Keirra Holley

Patient Access Associate joydanak@email.unc.edu

Originally from: Kierra is from Edenton, NC

Joined Campus Health: October 2020

Family: She is an only child

Professional/Educational Background: Kierra graduated from John A. Holmes high school

Hobbies/Sports: She enjoys basketball and played in high school

Pets: Kierra likes yorkies, but does not own one.  

Who has influenced you most when it comes to how you approach work? Kierra’s mom has always been determined to do her best at anything.

What’s a work-related accomplishment that you’re really proud of? In her last job, she was able to catch on quickly to work requirements.

What’s one thing most people don’t know about you? Kierra used to play the piano.

Nancy Rosegren

Patient Relations Representative

Nancy provides registration services with Primary Care Clinic II.

Pam Royster

Patient Relations Representative

Pam serves as the lead patient relations representative in Central Appointments.

Karen Smith

Patient Relations Representative louisek@email.unc.edu

Originally from: Karen is from Sanford, NC.    

Family: She has two daughters and four grandchildren.

Favorite Book/Movie: Karen’s favorite book is the Bible.

Hobbies/Sports: She enjoys reading.

Interesting Facts: Karen loves to help people, spend time with her grandchildren, and shop.


Yordanos (Jordan) Tesfay she/her/hers

Data Housing Liaison

  • Joined Campus Health: October 2021
  • Originally from: Ethiopia. Moved to Colorado in 2013 and to Raleigh about 1 month ago.
  • Professional/Educational Background: Jordan is a recent graduate from University of Colorado – Denver with a BS in Public Health. Jordan has worked as a contact tracer for the Ethiopian Health Institute.
  • Family: She has a big family with 5 sisters and 2 brothers, and is currently living with their sister and niece.
  • Hobbies/Sports: Jordan loves hiking, biking and spending time with friends and family.
  • Work influence: Her mom has an excellent work ethic and was able to raise 8 kids, and had no days off.
  • Work accomplishment: “When working as a contact tracer, me and my team were able to come up with a community-based approach to reduce COVID transmission by reaching out to community leaders, and I believe that created awareness in the community.”
  • One things most people don’t know: “That I am a cancer survivor. In 2018 I was diagnosed with cancer and I am currently in remission.”

Lorna West

Patient Relations Representative

Originally from: Durham, NC

Hobbies/Sports: She enjoys college basketball, shopping and traveling.

Favorite Movie: The Christmas Story

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