About Us

Patient Registration and Central Appointments Staff

Tiffany Arrington she/her/hers

Patient Access Associate

  • Joined Campus Health: November 2021
  • Originally from: St. Vincent & the Grenadines
  • Professional/Educational background: Licensed Phlebotomist
  • Family: Mom in New York, Dad in Canada, and a sassy 8 year old
  • Pets: Allergic to cats and dogs
  • Hobbies/sports: Playing netball, listening to music
  • Work influence: Mom
  • Work accomplishment: Completing assigned tasks in 2 days that was initially supposed to take 4 days

Cynthia Bethune-Odom she/her/hers

Data Housing Liaison

  • Joined Campus Health: October 2021
  • Originally from: St. Petersburg, Florida
  • Professional/Educational Background: Cynthia has a BS in Sociology from Florida State, and an AAB in Paralegal Studies from Eastern Gateway Community College. She has previously worked as a case manager, residential counselor, contact tracer/vaccine support specialist.
  • Family: Husband – Jason, Mom lives in Florida. No kids.
  • Hobbies/Sports: Cynthia likes to crochet and knit. She has a small tumbler cup business. Cynthia loves football, basketball, baseball, and hockey as well as traveling and technology.
  • Work influence: Cynthia’s mom has influenced her work ethic and shaped how Cynthia approaches work in terms of people and environment.
  • Work accomplishment: “Helping a patient who as in quarantine get the answers she needed when told wrong info. She was sincerely thankful.”

Geon Frizzelle

Patient Access Associate gfrizzelle@email.unc.edu

Originally from: Durham, NC

Joined Campus Health: February 2021

Professional/Educational Background: Attended NC A&T and St. Augustine

Hobbies: Geon is an actor and loves movies and fashion

One thing most people don't know: He is the oldest of 9 children

Kandace Harrell she/her/hers

Patient Relations Representative

  • Joined Campus Health: November 2021
  • Originally from: Durham, NC
  • Professional/Educational background: Kandace worked in management since the age of 18 years old. Her biggest job was running a retirement community in Agawam, MA. She is also completing her degree in medical coding/billing.
  • Family: Kandace comes from a teaching background; her mother was a teacher for over 20 years. She has two siblings – one older who works at Campus Health and a younger sister who works in Pharmacy.
  • Hobbies/Sports: Kandace loves art. She always finds herself doodling or painting. Kandace also loves watching football (go Panthers!) with her family.
  • Work influence: My older sister and mother
  • Work accomplishment: Running a retirement community that brought in over $500,000 a year.
  • One thing most people don’t know: “I love nature and looking at the night sky every night.”

Keirra Holley

Patient Access Associate joydanak@email.unc.edu

Originally from: Kierra is from Edenton, NC

Joined Campus Health: October 2020

Family: She is an only child

Professional/Educational Background: Kierra graduated from John A. Holmes high school

Hobbies/Sports: She enjoys basketball and played in high school

Pets: Kierra likes yorkies, but does not own one.  

Who has influenced you most when it comes to how you approach work? Kierra’s mom has always been determined to do her best at anything.

What’s a work-related accomplishment that you’re really proud of? In her last job, she was able to catch on quickly to work requirements.

What’s one thing most people don’t know about you? Kierra used to play the piano.

Nimit Patel

Patient Accounts Representative ngpatel@email.unc.edu

Originally from: Mebane, NC

Joined Campus Health: December 2020

Professional/Educational Background: Studied at UNC Charlotte. Background in accounting.

Family: Originated from India

Hobbies: Working on cars in my free time

Nancy Rosegren

Patient Relations Representative

Nancy provides registration services with Primary Care Clinic II.

Pam Royster

Patient Relations Representative

Pam serves as the lead patient relations representative in Central Appointments.

Karen Smith

Patient Relations Representative louisek@email.unc.edu

Originally from: Karen is from Sanford, NC.    

Family: She has two daughters and four grandchildren.

Favorite Book/Movie: Karen’s favorite book is the Bible.

Hobbies/Sports: She enjoys reading.

Interesting Facts: Karen loves to help people, spend time with her grandchildren, and shop.


Yordanos (Jordan) Tesfay she/her/hers

Data Housing Liaison

  • Joined Campus Health: October 2021
  • Originally from: Ethiopia. Moved to Colorado in 2013 and to Raleigh about 1 month ago.
  • Professional/Educational Background: Jordan is a recent graduate from University of Colorado – Denver with a BS in Public Health. Jordan has worked as a contact tracer for the Ethiopian Health Institute.
  • Family: She has a big family with 5 sisters and 2 brothers, and is currently living with their sister and niece.
  • Hobbies/Sports: Jordan loves hiking, biking and spending time with friends and family.
  • Work influence: Her mom has an excellent work ethic and was able to raise 8 kids, and had no days off.
  • Work accomplishment: “When working as a contact tracer, me and my team were able to come up with a community-based approach to reduce COVID transmission by reaching out to community leaders, and I believe that created awareness in the community.”
  • One things most people don’t know: “That I am a cancer survivor. In 2018 I was diagnosed with cancer and I am currently in remission.”

Lorna West

Patient Relations Representative

Originally from: Durham, NC

Hobbies/Sports: She enjoys college basketball, shopping and traveling.

Favorite Movie: The Christmas Story

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