Policies, Standards, and Procedures

UNC Chapel Hill Campus Health recognizes that all people have unique health care needs and affirms to focus on individual needs through provision of services in a considerate, dignified, and respectful manner. We empower patients by increasing awareness of these rights and responsibilities by visibly posting them within each area of the facility. It is in recognition of these standards that UNC Chapel Hill Campus Health works to uphold the following rights and responsibilities:

Campus Health Services respects and preserves the privacy and confidentiality of patient and personnel information.  Information whether written, spoken, recorded electronically, or printed will receive the same level of protection.

Campus Health is committed to providing all services necessary to communicate effectively with patients.  Examples of patients with communication needs include patients who do not speak English, who may be blind or deaf, or those who have temporary communication impairment. Use of the patient’s friends and family should be used only when no other interpreter is available and only after assessing other applicable variables in patient’s care (type of treatment being received, visible ease vs. anxiety from patient of having family/friend serving as interpreter). 

A Notice of Privacy Practices only applies to non-student patients of Campus Health.  The health records at Campus Health are governed by the Family Educational Rights and Privacy Act (FERPA).  For more information regarding FERPA, please visit: http://www2.ed.gov/policy/gen/guid/fpco/ferpa/index.html