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Frequently Asked Questions about Campus Health

General questions

What is the role of Campus Health Services on the UNC-Chapel Hill campus?

Campus Health Services provides:

  • Accessible, direct health care to UNC-CH students and their spouses.
  • Health education within CHS and via outreach in areas where students live and work.
  • Training experiences for students as peer advocates in a variety of health concerns such as nutrition, fitness, sexuality, alcohol and other drugs of potential abuse.
  • A voice for health care concerns in the University community and address matters of public health interest.
Does CHS have a secure online communication tool?

Yes, we have a secure patient portal that students can access at healthyheels.unc.edu. Use your Onyen and Onyen Password to login. The patient portal allows patients to:

  • Communicate directly, securely and confidentially with the health service
  • Review lab test results
  • Make on-line requests for appointments
  • View portions of their personal health records
Does CHS have an electronic health record?

Yes, the CHS electronic health record provides streamlined clinical processes and interfaces directly with the laboratory and pharmacy information systems which allows for improved electronic communication among the various departments in CHS.

Where is Campus Health located?

Between Kenan Football Stadium (gate 6) and UNC Hospitals. Click for detailed directions, including bus routes.

Money Questions

How is the CHS fee paid?

The Campus Health Fee is a fee that any eligible student at UNC-Chapel Hill pays through fees/tuition term. It is a mandatory fee. By state law, CHS receives no taxpayer dollars for its operation. All services are supported by the CHS fee and fee-for-services such as lab tests, x-rays and various medical procedures. For 2016-2017, the Campus Health Fee is $370.00 billed $185.00 per semester on student account.

What does the CHS fee cover?

Costs for access to primary care professionals are covered by the CHS fee; it also funds health promotion and violence prevention services provided by Student Wellness. Specialty care, extended services and diagnostics support services (lab, x-ray) are covered by fee-for-service which helps cover operating costs. The CHS fee covers most of the professional services offered by CHS staff. For details see Charges Covered by the Campus Health Fee and Charges Not Covered by the Campus Health Fee.

What are the options regarding payment of fee-for-service charges?

The student has the option to pay at the time of service. CHS can accept the UNC One Card, HSA Cards, cash, check, or credit/debit card (MasterCard or Visa). Another option is to request charges be placed on the student's account at the Office of Student Accounts and University Receivables. No student should fail to come for treatment because they do not have an immediate way of paying.

Insurance Questions

What happens with charges not covered by my insurance?

CHS will electronically file the student’s primary insurance. Any charges not covered by the student’s insurance will be forwarded to the Office of Student Accounts and University Receivables in the Student and Academic Services Building (SASB) North. The Office of Student Accounts and University Receivables manage students' accounts and all outstanding bills must be paid in order to avoid a hold being placed on a student's registration for the next term or an interruption of other official business with the University. It is in the student's best interest to clear charges at the time of service or shortly thereafter.

Do you require health insurance?

All eligible students enrolled in the UNC system colleges and universities, including UNC Chapel Hill are required to have health insurance. This means that every student attending the University must provide proof of a creditable health insurance policy. If the student is uninsured, they have the option of buying their own policy or participating in the University sponsored plan. The documentation of this insurance requirement is called a “hard waiver.”  It’s electronic, fast, and efficient. Please visit Insurance for details.

What should I know about using health insurance at Campus Health Services?

Campus Health is in network with various insurances. Visit the up-to-date list of in-network insurance plans to learn more.
For international insurance plans, CHS can provide students with the necessary information to file their own claims. Please remember that the CHS and Student Stores Pharmacies are in network with virtually all US health insurance plans including all of those listed above. CHS will electronically file a student’s primary insurance.
Other helpful insurance tips:

  • Make sure the medical insurance plan you have covers your son/daughter when on campus, as some HMOs do not provide benefits if they are out of their coverage area.
  • If you are currently uninsured, are out of your coverage area, or have determined that you are underinsured, an option to consider is the UNC System-Wide Student Health Insurance Plan. This plan is designed to supplement care provided at CHS and is offered at a reasonable cost to students.
  • An informational brochure describing the benefits available under the University sponsored student insurance plan is available at bcbsnc.com/student. Select UNC Chapel Hill in the college drop down box.
How do students use insurance at Campus Health Services?

Students will be asked to present their insurance card at each visit. CHS will electronically submit the claim form as either an in network or out of network provider depending on the plan. Charges not covered by the plan will be transferred to the student’s account at the Office of Student Accounts and University Receivables. A student may elect to pay for services they do not want filed to insurance.

If a student is enrolled in the UNC System-Wide Student Health Insurance Plan, they will have their charges filed for them electronically. According to the benefits of the plan, most charges are covered if service is provided at CHS. Charges not covered by the plan will be transferred to the student’s account at the Office of Student Accounts and University Receivables.

Do your Campus Health and Student Stores Pharmacies accept prescription insurance cards?

Yes. Most third party payer prescription insurance cards are accepted.

Special services questions

What happens if a student needs specialty care or emergency care not offered by CHS?

When the problem is not an emergency, we will help the student locate appropriate specialty care. Often we refer to the Ambulatory Care Center (ACC), which is operated by UNC Hospitals (UNCH). If there is an urgent or emergent problem, we will help the student see an appropriate specialist immediately through an emergency consult or direct referral to the UNCH Emergency Department. Specialty clinics are available on site at CHS for Orthopedic needs. The Orange County Rescue Squad has defined triage criteria and will take the student who needs emergency department level care directly to UNC Hospitals.

Does CHS cover costs for any services performed at UNC Hospitals?

No. UNC Hospitals (UNCH) is a totally separate organization performing a full range of highly specialized care. CHS provides basic primary care with contracted ambulatory specialty clinics for students. In many instances, a student can receive charges from three sources if they must go outside CHS for appropriate care: CHS, UNCH, and UNC Faculty Physicians (the organization of medical providers making up the faculty of the School of Medicine and providing most of the professional care at UNCH and their ambulatory care clinics).

What if a student has a special medical problem?

For students with special medical problems, the transition to campus life can be facilitated by notifying the CHS staff of the medical problem, sending copies of pertinent medical records before arrival, and establishing care with a CHS physician upon arrival. This will allow referral networks to be established with specialty physicians at UNC Hospitals as appropriate, and integration of services with the Office of Accessibility Resources and Services when indicated.

If a student needs allergy shots can they get them at Campus Health Services (CHS)?

UNC students who have started an allergy desensitization program (allergy shots) with an allergist can have their injections administered at CHS. Please visit http://campushealth.unc.edu/allergy for more information and forms to complete prior to receiving allergy injections at CHS. To speak with a nurse for more information or to get started, please call CHS at 919-966-2281 and ask to speak to the Allergy nurse.

Do I need to have a physical before I begin school at UNC?

No, you do not need a physical, but all new students who are taking four (4) or more hours are required to submit an Immunization and Health History Form. The form can be found on http://connectcarolina.unc.edu under the “Enrolling Student” tab. A list of required immunizations can be found at http://campushealth.unc.edu/immunizations. Please call 919-966-2283 or email the Immunization Coordinator at immunizations@unc.edu with any questions.

Is transportation available to CHS?

Yes. The Point to Point (P2P) campus shuttle will transport a student from anywhere on campus to CHS upon request. Return transportation can be provided if considered necessary by our nurse or doctor. Where there is a concern regarding need for more intensive care, the Orange County Rescue Squad will be called to transport by ambulance to the appropriate facility and there is a charge for this service. 

Hours Questions

What are your service hours?

See the hours calendar for today’s service hours or CHS' general service hours.

What do I do when CHS is closed?

Students are advised to call the main CHS number at 919-966-2281. They will hear a brief automated message and if the caller wants to speak with a HealthLink nurse, they will be connected directly by touching "1" on the keypad. HealthLink is a nursing telephone triage advice service that determines: (a) if the situation warrants a referral to UNC Hospitals Emergency Department; (b) if the situation warrants a referral to UNC Urgent Care (c) if directions for symptomatic relief will suffice; or (d) if the condition can wait until the student can go to CHS when it reopens.

What if I arrive at CHS after-hours and it is closed?

A telephone is available outside the loading dock entry (sheltered from adverse weather) and provides a direct line to CHS main number 919-966-2281 that connects the caller to a HealthLink nurse for advice.

If I am sick or hurt after CHS closes, will I be able to talk with a physician?

If a student has spoken with a HealthLink nurse, their conversation is a matter of record. The protocol is for the patient to identify oneself. The "on-call" physician is available to speak with the concerned patient.

Confidentiality Questions

How confidential are students' medical records at Campus Health Services?

If the student is age 18 or older, Campus Health Records and information can only be accessed and/or released with a release of information form signed by the patient. Campus Health Services does not accept a blanket release form. Students must complete a new Release of Information Form each time they wish to have information released. Information is shared among providers within Campus Health Services without a release of information in order to provide the best comprehensive care to a student.
Counseling and Psychological Services (CAPS) clinical notes are kept confidential within CAPS except when clinically indicated and collaboration with medical providers is necessary. Under those circumstances clinical information may be shared with other CHS medical providers.
There are also legally mandated exceptions to confidentiality when CHS is obligated to take action to protect others from harm. These include instances in which there is a danger of harm to self or others or disclosure of child or elder abuse.

Counseling and Psychological Services Questions

Is there a charge for Counseling and Psychological Services (CAPS)?

Most services are covered by the campus health fee. Currently the only charges are for medication management. There is a charge of $25 for missed appointments.

How many sessions is a student eligible for at CAPS?

All students are eligible for an initial evaluation. The number of sessions the student will be seen at CAPS after that evaluation depends on the type of concern identified in that initial session. CAPS generally provides short-term counseling because that is the format appropriate for most of the students who seek help at CAPS. In some cases, longer term counseling or specialized therapy is in the student’s best interest, and a referral will be made to an outside provider.

What if a student has a mental health emergency?

The student may present for an initial appointment between 9:00 a.m. to Noon and 1:00 to 4:00 p.m. Monday through Thursday and Fridays between 9:30 a.m. to noon and 1:00 to 4:00 p.m. In case of a psychiatric emergency, students may come into CAPS between 8:00 a.m. to 5:00 p.m., Monday through Friday.

If it is after hours, that student should go to the UNC hospitals emergency room. If a parent or friend is concerned about a student in crisis who is unable or unwilling to go to the emergency room, that person should contact the Dean of Students office during working hours 919-966-4042 or if it is after hours they should contact Public Safety at 919-962-8100 and request assistance.

What tips do you have for dealing with homesickness?

New students should be encouraged to work at meeting other students in their residence hall and in classes to establish some social support. New students should be discouraged from coming home on the weekends, particularly during the first six weeks of the semester when all first-year students are establishing themselves on campus. Parents may consider coming to campus on Saturday or Sunday afternoon to have lunch and visit for a brief period of time. In this way students are getting to spend time with the people that are very important to them while also maintaining their presence in the college environment.