On Tuesday, Jan. 13, the University sent an email to our campus community about Campus Health and its services. The transition of many Campus Health services to UNC Health remains in the planning phase, and many details are still under consideration. Many responses to frequently asked questions are answered below, and we are committed to sharing updates with the campus community as more information becomes available. This page was last updated on Jan. 16, 2026. Provide your questions or feedback at this link.
What is happening to Campus Health?
UNC Health will begin to lead and administer Campus Health operations, starting in the fall of 2026 at the earliest.
When will this transition occur?
Students can expect to be served by UNC Health when accessing health care on campus no earlier than the start of the fall 2026 semester.
Why is this change being made?
This decision has been made for students to take full advantage of the world-class medical practitioners, specialists, and facilities of UNC Health. This is an opportunity to strengthen the connection between our students and the state’s premier healthcare system. With a statewide network of 20 hospitals, more than 900 clinics and the clinical patient care programs of the UNC School of Medicine, UNC Health offers a depth of specialized expertise and resources that could enhance continuity of care for students both on campus and across North Carolina.
This process will allow for common billing and patient care systems, providing ease of access to care for students. UNC Health clinicians are dedicated to supporting students before, during, and after their time at UNC-Chapel Hill.
What is happening to the services provided by Campus Health that support students beyond traditional clinical care?
UNC Health is committed to maintaining a seamless experience for students. During the transition, Campus Health will continue to provide its full range of wraparound services on the University campus. Counseling and Psychological Services will continue at Carolina. Additional services such as pharmacy, dental, and other supports are a critical part of student well-being. The University expects to continue students’ access to these resources throughout and beyond the operational shift.
What changes should I expect with the Campus Health Fee and health insurance coverage?
The University and UNC Health have established working groups to conduct thorough assessments as part of this transition, including the student health fee. We do not anticipate increased costs for students as a result of this transition. All degree-seeking students pay the student health fee as a part of tuition and fees. This fee supports access to health care and many other support services.
The University wants to continue to ensure that benefits you receive from the student health fee and private insurance are maximized for services that you need – when you need them.
UNC Health will evaluate services which may continue to be covered by the health fee and those which will be filed to health insurance, and UNC Health is an in-network provider with many insurance plans including most plans used by students.
Will my health care providers change?
Students and post-docs can expect a seamless experience during this transition. The University is committed to student health and well-being and strives to improve your ease of access to more providers, specialists, and sub-specialists both on- and off-campus. This work remains in the planning phase, and many details are still under consideration. We are committed to sharing updates with the campus community as more information becomes available.
Will services extend to spouses, partners, and dependents?
The University is committed to sharing additional information as decisions are finalized. Currently, spouses and partners who want to access Campus Health and CAPS pay the health fee directly to Campus Health and show proof of health insurance coverage.
Will my patient privacy be maintained?
Yes. UNC Health follows HIPAA federal privacy laws.
Will Campus Health still be a location that only – or primarily – serves students and post-docs?
Currently, Campus Health serves a distinct population determined by eligibility criteria. UNC Health will be evaluating whether Campus Health will continue to only provide access to eligible students, post-docs, and spouses/partners or whether it will serve a wider patient population. We will share updates with the campus community as more information becomes available.
How can I learn the most up-to-date information?
You can expect to find updates here, during orientation, on the Hello Heels app, and in campuswide emails to our Carolina community.
If you have more questions or feedback, please use the feedback form. Campus Health will share your messages with leadership to inform campus community updates as more details become available.