Campus Health aims for the highest quality of medical care at the lowest out-of-pocket cost to students. While there are charges associated with a visit to Campus Health, do not let potential charges keep eligible students, post-doctoral fellows, and partners from accessing care.
Campus Health Fee
The health fee allows the University to run an accessible, accredited medical and mental health practice for our students, post-doctoral fellows, and their spouses and partners. The health fee also supports the operation of two on-campus Pharmacies and “under one roof” X-ray and comprehensive lab testing services.
The Campus Health Fee is a mandatory fee that all degree-seeking students pay through fees/tuition each term. All students and Postdoctoral fellows who pay the current term Campus Health Fee can use Campus Health. This charge appears on your University account as FEE Student Health. The Campus Health Fee is $205 per term.
Those part-time and distance-education students wishing to access care at Campus Health or CAPS can choose to pay the health fee for the current term and show proof of insurance to access services. Those students should contact Patient Accounts to add the health fee and update eligibility.
Please note that all UNC-affiliated persons are welcome to use Campus Health Pharmacy and Student Stores Pharmacy regardless of whether they pay the health fee.
The Campus Health Fee supports:
- After hours medical and mental health support including on-call physician access
- Access to in-person, on-demand medical care on Saturdays during the academic year
- Public health services for infectious disease prevention and treatment
- Operation of Campus EMS, a first responder, non-transport campus EMT service
- Resources for students’ medical and mental health-related academic needs such as course load adjustments and withdrawal. These are called academic interventions.
- Provision of health promotion and wellbeing programs and resources
- Provision of violence prevention and sexual assault services
- Navigation support of health insurance needs, plan enrollment, and coverages
- Coordination of referrals to community-based specialists and resources
- Provision of limited occupational health services
The Campus Health Fee also allows Campus Health and CAPS to provide Primary Care visits, Same Day Care visits, and Brief Therapy at no cost. However, lab tests, x-rays, prescriptions and procedures as part of these visits do have charges.
No Show Charges
Time has been specifically reserved for your scheduled appointment, procedure or treatment.
Failure to cancel your appointment within 24 hours will result in a $25.00 fee. If your appointment is with a psychiatric medication provider, the fee is $65.00
To cancel your appointment, visit the Healthy Heels Portal or call 919-966-2281.
Payment for Services
Campus Health will electronically file your primary insurance. Any amount not covered by insurance, including deductibles and co-insurance, will be considered your responsibility and transferred to your student account at the Office of the University Cashier.
Some health insurance plans limit providers. Students should be aware of their insurance limitations before using Campus Health and review which insurance plans consider Campus Health in-network. Campus Health Pharmacy and Student Stores Pharmacy are in-network with most pharmacy benefit plans.
What if I do not want my insurance billed for services?
If you do not want Campus Health to file your insurance for a lab, you will need to tell your provider and the lab staff before they perform any lab tests.
To pay for the lab charges before they are sent to your university bill, you will have to wait to pay until the lab test results are received. Please contact the Campus Health Billing Office two days after the lab tests are performed by calling (919) 966-6588.
Please note lab results from Campus Health or our outside reference labs maybe published to health portals. This information could be accessible to anyone that has a log-in to your account.
Payment Options at Campus Health
- Check
- UNC One Card
- Master Card, Visa or Discover (including HSA)
- Apple Pay
- Charge to Student Account at the Office of Student Accounts and University Receivable in the Student and Academic Service Building (SASB) North
Prescription Payments
Prescription co-pays can be paid at the place the prescription is picked up – at Student Stores Pharmacy, located on the 3rd floor of Student Stores. or at the Healthy Heels Shoppe in the basement of Campus Health. This prevents the co-pay from being sent to your student account.
For information on prescription drug coverage see the Pharmacy web pages. Drug coverage plan benefits for the Student Mandatory Plan, administered by BCBS Student Blue, can be found at Student Blue.
Bills
The Office of Student Accounts and University Receivable will apply any unpaid charges from Campus Health to your University account. These charges appear on your electronic tuition bill as “Campus Health INV” along with the claim number. The posting is not specific to the exact nature of the service. The date of the charge indicates when it was placed on your student account, not the date of the service at Campus Health.
Once a charge is transferred to the Office of the University Cashier, the student must make payment to that office (919-962-1368).
Hold on Registration
If Campus Health charges are sent to your UNC student account and the bill is not paid by the deadline set by the Office of Student and University Receivables there will be a hold on your account that will delay registration for the next term or graduation.
Accessing Your Student Account Information
Students may access their account information at Connect Carolina and sign in to the UNC Campus Portal or at the Office of Student Account and University Receivables in the Student and Academic Services Building (SASB).