Campus Health is an accredited health care organization and its services are generally covered by insurance. You will be asked to present your insurance card at each visit so that we can file your charges with your primary insurance company. The Campus Health Pharmacy will also need your current pharmacy insurance information. We welcome any eligible students to use our services regardless of your insurance carrier. We recognize that out-of-pocket costs vary, and thus are working to be an in-network or preferred provider with a variety of companies.
Important Filing Information
- Filing secondary insurance is the responsibility of the student.
- Campus Health is unable to file international insurance, but can provide students with the necessary information to file their own claims.
- Campus Health will electronically file your insurance claim(s) when using a domestic insurance vendor.
This does not include verifying eligibility or benefits; therefore, you should view your benefits and exclusions in advance of treatment. It is your responsibility to follow-up with your insurance company for any unpaid claims. When Campus Health receives a payment from your insurance provider, any unpaid charges will be transferred to your student account at the Office of Student Accounts and University Receivables in the Student and Academic Services Building (SASB) North. You have the option of paying for services at check out and no insurance will be filed.
Some insurance companies will send the reimbursement check directly to you, the policy holder. If you receive payment from the insurance company, it is your responsibility to pay the transferred amount on your student account. Some insurance companies send payments to Campus Health. If Campus Health receives the check, the payment is applied to that claim and any remaining balance will be forwarded to the Office of Student Accounts and University Receivables to be applied to your student account.
You will be asked to present your insurance card at each visit so that Campus Health can accurately file your charges with the appropriate insurance company. This applies to all insurance companies.
To expedite your appointment check-in process, submit your insurance card (front and back) in advance to our health records department (PDF attachment preferred). Please include the student's PID number and the primary card holder's name, date of birth, physical mailing address, phone number and relationship to the student. Call 919-966-6588 with any questions.
Some HMOs do not offer out-of-area coverage for medical care. To avoid charges that are not reimbursable, please check with your HMO before coming to school to ascertain if you will be able to get an exemption if you are attending college in a different area. If this exemption is not granted, there may be charges for diagnostic testing and specialty care that may not be reimbursable by your insurance company.
Some insurance plans limit coverage to only preferred providers (providers with in-network status). Charges for services at Campus Health will be processed as out-of-network unless the plan is on this list of in-network providers. If Campus Health is out-of-network with your insurance, you will be responsible for all charges incurred. To avoid charges that are not reimbursable, please check with your insurance company before using Campus Health. Campus Health is not part of the UNC Hospitals or UNC Health Care Systems.
Pharmacy Drug Benefits
Many insurance plans offer a prescription card benefit program. Campus Health Pharmacy participates in most of these plans. A complete Campus Health Pharmacy and Student Stores Pharmacy formulary is available at the Pharmacy Services webpage.
The UNC System does not currently endorse a Dental Insurance Plan.
Campus Health is unable to file claims with an international insurance company, but we can provide the necessary paperwork for the student to file their claims.