COVID-19 Services

COVID-19 Services

These FAQs cover service and COVID topics.

For issues not addressed below:

Making an Appointment at Campus Health

In-person and telemedicine appointments available. 

The best way to make an appointment is to request one on the Healthy Heels Portal and a scheduling staff member will call you back. Please answer your phone!

Students may also call 919-966-2281 between 8 am and 5 pm Monday - Friday to schedule an appointment.

Please talk to a Campus Health staff member on the phone prior to coming to Campus Health. 

All patients are screened for COVID risk and symptoms when the appointment is scheduled as well as screened at the building prior to in-person appointments. 

Telehealth appointments at Campus Health

Telehealth appointments are available for health issues such as a cough, sore throat, fever, runny nose, ear pain, pink eye, skin concerns, mental health needs, nutrition, gynecology issues, contraception, and prescription refills.This is not an all-inclusive list.

The best way to make a telehealth appointment is to request one on the Healthy Heels Portal and a scheduling staff member will call you back. Please answer your phone! Students may also call 919-966-2281 between 8 am and 5 pm Monday - Friday to schedule an appointment. Please talk to a Campus Health staff member on the phone prior to coming to Campus Health. 

Campus Health uses HIPAA-compliant Zoom for telemedicine encounters. By requesting a telehealth appointment, you are agreeing to the limitations and benefits of telehealth. 

You will want access to a reliable broadband connection and video/audio communication through a device. As with all video calls, aim for good lighting, a stable surface for your device, and low background noise.

In-person appointments at Campus Health

In-person appointments are available at all services within Campus Health. Operational changes to keep our clinic safe include:

  • Screening prior to entry to building: You will first be screened by phone, then again upon arrival.
    • Those students with appointments for COVID testing should enter at the Physical Therapy clinic door located on the side of the Campus Health building facing the Bell Tower Parking Deck. This means you’ll enter on the lowest level of Campus Health, where symptom screening and testing can occur.
    • All patients with appointment unrelated to COVID should begin with a screening at the main entrance on the first floor of Campus Health before being directed to your appointment location.
  • Three Ws: You will be asked to wear a mask at all times in the Campus Health building. A medical provider may instruct you to remove your mask during your appointment, but time without a mask will be as brief as possible, if it happens at all. Those with COVID symptoms will be provided a medical mask to wear in the building. Wait 6 feet apart from other people and wash your hands (or use hand sanitizer) as needed. More hand sanitization stations are available throughout the building.
  • Environmental changes: Campus Health has redesigned waiting areas and spaces to meeting physical separation guidelines. Well and symptomatic treatment and waiting areas are available. Plexiglass has been installed in high traffic spaces. 
  • Visitors: No visitors will be allowed with patients except in extenuating circumstances. When you are talking with Campus Health prior to your visit, please discuss as needed.
  • Cleaning: Campus Health is providing enhanced cleaning protocols including cleaning through the workday as well as evenings and weekends.

The best way to make an appointment is to request one on the Healthy Heels Portal and a scheduling staff member will call you back. Please answer your phone! Students may also call 919-966-2281 between 8 am and 5 pm Monday - Friday to schedule an appointment. Please talk to a Campus Health staff member on the phone prior to coming to Campus Health. 

Parking: A limited number of parking spaces for Campus Health are available. All patients who request a parking pass will receive a pass by email. If you do not have a printer or did not request a pass when making your appointment, you may obtain a parking pass at check in. Please note, a pass does not guarantee that a parking spot will be available when you arrive.

Pharmacy Services Changes during COVID-19

Campus Health Pharmacy and Student Stores Pharmacy are both open for services. 

At Campus Health Pharmacy, prescription refills and OTC items can be brought to you for curbside pickup near the Campus Health loading dock. Details on the Pharmacy webpage.

Counseling and Psychological Services Changes during COVID-19

CAPS is offering phone screenings and video consultations, as well as in-person and phone crisis support.

  • Initial consultation: Call 919-966-3658 during open hours to be screened by phone.
  • Acute crisis: Visit CAPS between 8am-5pm Monday-Friday or call CAPS 24/7 at 919-966-3658 at any time.
  • Support Groups are being offered using HIPAA-compliant Zoom

How do I message a nurse in the Patient Portal?

  • Log into the Healthy Heels Patient Portal
  • In the menu on the left, select Messages
  • Select New Message
  • Select Primary Care/Medical
  • Select Coronavirus
  • Send a message

If you need to talk to someone right now, call Campus Health at 919-966-2281.

For emergencies, call 911.

COVID Testing at Campus Health

Prospective Evaluation Testing

Campus Health is offering voluntary testing every morning from 8:30 am - 11:30 am to on-campus residents without any COVID-19 symptoms as a way to preemptively identify cases or clusters in the residence halls. Testing every 5-9 days is recommended. We will also begin a voluntary testing program for off campus students in Chapel Hill-Carrboro area in the coming weeks and will provide more details for them soon. Visit campushealthappointments.unc.edu to schedule prospective testing. This testing is for those students without symptoms, who have not been close contacts of positive cases, and those who have not tested positive for COVID in the past 90 days.

Testing for people with symptoms or who are close contacts

Campus Health provides COVID diagnostic testing for students, post-doctoral fellows and their eligible partners and spouses in the Student Testing Center. This is for close contacts and symptomatic students. Schedule an appointment by requesting an appointment through the Patient Portal or call 919-966-2281. This testing is typically covered by health insurance.

Location

Those students arriving for COVID testing should enter at the Physical Therapy clinic door located on the side of the Campus Health building facing the Bell Tower Parking Deck. This means you’ll enter on the lowest level of Campus Health. Click for a Google Map to the testing center.

 

Time to receive results

Time to receive lab results can vary based on reference lab testing capacity and any shortage of testing supplies. Currently, test results are available in 1 - 2 business days. 

Negative results

If you test negative, you may still need to self-quarantine for 14 days. Self-quarantine may be recommended if you are in one of the areas that were identified as having clusters or if you have been otherwise exposed to the virus. A negative test means that you were not infected that day, but you could become positive up to 14 days after your last exposure risk. In other words, a negative test is not a free pass out of quarantine. You could still unknowingly pass COVID to others during those 14 days.

Positive results

Students who test positive must isolate until they meet criteria for ending isolation (i.e., 10 days from onset of symptoms or day of positive test, as well as no fever or symptoms for 24 hours). Campus Health will contact any positive student with isolation instructions. Those who reside on-campus will be instructed on relocation to dedicated isolation space on campus.

Close Contact Tracing by Campus Health

Campus Health, with guidance from the local Health Department, conducts close contact tracing when students and post-doctoral fellows test positive for COVID-19. Your name and information will not be shared and remains confidential.

Campus Health utilizes the following definition of a close contact:

Any individual within 6 feet of an infected person for at least 15 minutes where any person was not wearing a mask starting from 2 days before symptom onset for symptomatic individuals and 2 days prior to positive specimen collection for asymptomatic individuals.

This means that individuals who maintain at least 6 feet physical separation in a classroom or congregate setting while masked will typically not be considered a close contact.

Close contacts of a positive case are contacted by Campus Health and they are provided instructions on the need to quarantine for up to 14 days, provided self-monitoring instructions and they receive daily communications from Campus Health. Arrangements for support if needed during the quarantine period are coordinated with campus partners such as Housing, Dining and Dean of Students Office.

What are the symptoms of COVID-19? (Screening Checklist)

COVID-19 Screening Checklist
  • Do you have new muscle aches not related to another medical condition or another specific activity (e.g. due to physical exercise)?
  • Do you feel like you may have a temperature of greater than 100.0°F?
  • Do you have sore throat, runny nose and/or congestion not related to another medical condition (e.g. allergies)?
  • Do you have a new or worsening cough that is not related to another medical condition?
  • Do you have shortness of breath that is not attributable to another medical condition?
  • Do you have recent (<5 days) loss of smell and taste?
  • Do you have new onset of vomiting or diarrhea not related to another medical condition?
  • Have you had recent close contact with someone who has tested positive for COVID-19?

If you answered yes to any of the questions above, please do not attend class, work or other campus activities and contact your medical provider.

Campus Health can be reached through the healthyheels.unc.edu Patient Portal or by calling 919-966-2281.

University Employee Occupational Health Clinic:  919-966-9119

How can I protect myself and others from getting COVID-19?

  • Wear a mask.
  • Wash your hands often and for at least 20 seconds
  • Wait at least 6 feet away from others - practice phyiscal distancing
  • Avoid touching your eyes, nose, and mouth
  • Clean and disinfect frequently touched surfaces daily
  • Stay home if you’re not feeling well

What are COVID-19 key terms I should know?

  • A close contact includes those within 6 feet of an infected person for more than 15 minutes when any person is not wearing a face covering.
  • Physical distancing (social distancing) is for everyone. It means keeping people farther apart to prevent the virus from spreading in communities.
  • Quarantine is for people who may have been exposed to the virus. It means keeping them physically apart from others in case they are infected (i.e., staying at home).
  • Isolation is for people who have the virus. It means keeping them separated from people who don’t have it.

When would I need to quarantine or isolate myself for COVID-19?

A close contact includes those within 6 feet of an infected person for more than 15 minutes when any person is not wearing a mask. Close contacts of infected individuals should quarantine for 14 days after your last contact with a person who has COVID-19 and consider being tested for COVID-19. Message Campus Health for advice at healthyheels.unc.edu or call 919-966-2281.

Even if you test negative for COVID-19 or feel healthy, you should stay home (quarantine) since symptoms may appear 2 to 14 days after exposure to the virus.

Those who test positive for COVID-19 or have COVID-19 symptoms but can recover at home need to isolate.

Isolation is for those who have COVID-19 (or presume to have it based on symptoms). Quarantine is for people who have been exposed to the virus. BOTH mean saying physically apart from others in case of infection.

What should I do if I have to quarantine or isolate myself?

Students asked to quarantine or isolate for COVID-19 should connect with Campus Health if they are on or off campus. Campus Health will regularly communicate with students and can help coordinate testing, contact tracing, and on-campus services coordination as needed.

Detailed instructions for Quarantine at UNC and Isolation at UNC are available.

In general:

  • Stay home or in your assigned residence. Do not go to in-person work or school. Do not visit public areas. 
  • If you need items, request others pick them up for you or have them delivered.
  • Frequently wash your hands with soap and water. Use hand sanitizer if soap and water is not available.
  • Check your temperature twice daily. Keep a log of health symptoms including temperature, presence of cough, or trouble breathing. 
  • Campus Health will contact you daily throughout your quarantine or isolation. 
  • Details available at CDC.gov.

This can be an overwhelming and scary time. You may be experiencing many emotions. Take care of yourself! If you already practice self-care, continue it by considering modifications to better fit your current needs. Your self-care plan could include video chats, phone calls or messaging with family and friends, meditation practices, cutting down on media consumption if you're in info overload, keeping a journal to record your thoughts and experiences, watching shows or movies you've wanted to see, reading for enjoyment, exercising with online videos if you feel well enough to do so. 

When should someone consider being tested for COVID-19?

CDC recommends that individuals be tested when they:

  • Have symptoms of COVID-19
  • Have come in close contact with someone who tested positive for COVID-19
  • Are in a CDC defined high-risk group

Currently the Orange County Health Department, in connection with the University, is recommending that all students living on campus be tested regularly. 

Campus Health is offering voluntary testing every morning from 8:30 am - 11:30 am to on-campus residents without any COVID-19 symptoms as a way to preemptively identify cases or clusters in the residence halls. Testing every 5-9 days is recommended. We will also begin a voluntary testing program for off campus students in Chapel Hill-Carrboro area in the coming weeks and will provide more details for them soon. Visit campushealthappointments.unc.edu to schedule prospective testing. This testing is for those students without symptoms, who have not been close contacts of positive cases, and those who have not tested positive for COVID in the past 90 days.

If you believe you need to be tested for COVID-19, but have already returned home, please visit this COVID-19 Test Finder to find a testing location in your area. There are a variety of testing locations in Orange County and Campus Health offers testing by appointment, so students and post-docs can message a nurse in the patient portal or call Campus Health to coordinate and facilitate your care.

I don't have symptoms but I'm worried I might have been exposed. What do I do?

You can always discuss your situation with a nurse at Campus Health by messaging in the Patient Portal or calling 919-966-2281. 

In general, asymptomatic individuals who believe they have been exposed will be advised to quarantine for 14 days through a telehealth visit. Those students living on-campus will be relocated to the quarantine residence hall.

Should I let Campus Health know if I test positive for COVID-19, even if I'm not living on campus?

Yes. Please message a nurse through the patient portal or call 919-966-2281 if you test positive for COVID-19 at a facility other than Campus Health. Students and post-docs who are living either on or off campus should let Campus Health know if they test positive.

How do I support a friend who is in quarantine or isolation?

If you know someone struggling with COVID-related illness or quarantine, show them kindness. 

  • Listen with compassion.
  • Be present. Call, text or video chat with them to let them know you are there to support them.
  • Take cues about what you can do to best support them. Ideas:
    • Drop off food or drinks at their door.
    • Ask if they need any items the next time you go to the store.
    • Offer to run to the pharmacy for them.
    • Drop off or digitally send items you know they enjoy (magazines, comic books, craft supplies, music, etc).
    • Offer to do their yard work, take out their trash, or bring in their mail.
    • Offer to help with their pets.
    • Keep them informed with reliable news.
    • Ask about finances to see if they need support.
    • Help them create or maintain daily routine.
  • Get creative and come up with ideas among mutual friends. Consider sending snail mail, playing online games together, watching a Netflix series together, or listening to the same audiobooks.
  • Take care of yourself and your own mental health too.

Where can I learn more?

Students may email covidcareforstudents@unc.edu with questions or concerns.

The Carolina Together website shows university plans and updates.

CDC website for COVID-19 provides information on COVID-19 prevention, preparedness and treatment in multiple languages.