The Campus Health Fee helps support services that benefit both individual students and the campus community, including:

• After hours medical and mental health support including on-call physician access
• Access to in-person, on-demand medical care on weekdays as well as Saturdays during the academic year
• Public health services for infectious disease prevention and treatment
• Campus EMS, a first responder, non-transport campus EMT service
• Academic interventions related to medical and mental health needs such as course load adjustments and withdrawals
• Health promotion and wellness programs and resources
• Violence prevention and sexual assault services
• Health insurance navigation, enrollment, and coverage assistance
• Coordination of referrals to community-based specialists and resources
• Limited occupational health services

Visits that do not have an office visit charge

• Primary Care visits
• Same Day Care visits
• CAPS Brief Therapy

While visits to the above services are covered, additional services provided during those visits – such as lab tests, x-rays, prescriptions and procedures – do have charges.

Visits that do have an office visit charge

Some services are not fully covered by the Campus Health Fee and include an office visit charge. These include:

• Sports Medicine
• Physical Therapy
• Gynecology
• Mini Clinic
• CAPS Medication Management

Any additional tests, imaging, procedures, or treatments associated with these visits may also result in charges.

Time has been specifically reserved for your scheduled appointment, procedure or treatment. Failure to cancel your appointment at least 24 hours in advance will result in a charge of:

• $65 for psychiatric visits
• $25 for any other visit

To cancel your appointment:

• Visit the Healthy Heels Portal or
• Call 919-966-2281

• Check 
• UNC One Card 
• Master Card, Visa or Discover (including HSA)
• Apple Pay
• Charge to Student Account at the Office of Student Accounts and University Receivable in the Student and Academic Service Building (SASB) North

Sometimes, your lab work is completed here at Campus Health and other times will be sent to an outside reference lab. The billing process is slightly different:

• If your lab test is performed by Campus Health, it will be billed to your insurance and any remaining patient balance after insurance processing will be sent to your student account.
• If your lab work is sent to an outside reference lab such as Labcorp, your will receive a separate bill for any remaining patient balance after insurance processing directly from that lab – not from Campus Health.

I do not want my insurance billed for lab services – what should I do?

If you do not want Campus Health to file your insurance for a lab:

• Tell your provider and the lab staff before they perform any lab tests.
• Pay the lab charges.

To pay for the lab charges before they are sent to your university bill, you will have to wait to pay until the lab test results are received. Please contact the Campus Health Billing Office two days after the lab tests are performed by calling (919) 966-6588.

Note: Lab results from Campus Health or our outside reference labs maybe published to health portals. Anyone with login access to your account may view this information.

Prescription co-pays can be paid at the place the prescription is picked up – at Student Stores Pharmacy, located on the 3rd floor of Student Stores. or at the Healthy Heels Shoppe in the basement of Campus Health. This prevents the co-pay from being sent to your student account. 

For information on prescription drug coverage see the Pharmacy web pages. Drug coverage plan benefits for the Student Mandatory Plan, administered by BCBS Student Blue, can be found at Student Blue.

The Cashier’s Office will apply any unpaid charges from Campus Health to your University account. These charges appear on your electronic tuition bill as “Campus Health INV” along with the claim number. The posting is not specific to the exact nature of the service. The date of the charge indicates when it was placed on your student account, not the date of the service at Campus Health. Once a charge is transferred to the Cashier’s Office, the student must make payment to that office (919-962-1368).

If Campus Health charges are sent to your UNC student account and the bill is not paid by the deadline set by the University Cashier there will be a hold on your account that will delay registration for the next term or graduation.

Students may access their account information using:

• Connect Carolina or
• The University Cashier in the Student and Academic Services Building (SASB).