When to Ask For Help

We usually notice when someone else might need help, like a roommate who’s been coughing for weeks, a classmate who seems withdrawn, or a friend who just isn’t acting like themselves. But knowing how to help—or when to reach out for yourself—can be tricky.

Here’s how you can support yourself or a friend who might need care:

Normalize Asking for Help

Many students hesitate because they don’t want to “bother” anyone or because they assume they’ll get better on their own. Remember – whether it’s a sore throat or a feeling of anxiety, seeking care isn’t a weakness. Getting help is normal and necessary. We all need help sometimes. Getting help shows that you’re taking responsibility for your health and well-being. And it’s another way to show up for the people who count on you.

Don’t Wait for a Crisis

The simple things – getting enough sleep, staying hydrated, eating regularly, moving your body, and taking breaks – can prevent more complicated issues later.

If “something feels off,” listen to that voice. You don’t have to wait until symptoms are severe to reach out for help.

If you’re worried about a friend, check in. Your concern could be what helps them take the next step toward support.

Know Where to Start

If you or a friend aren’t sure what kind of help is needed, here’s what to do:

Physical Health

  • Campus Health is your go-to for comprehensive care right on campus. Located in the James A. Taylor Building, Campus Health offers primary care, women’s health, immunizations, allergy services, travel clinics, nutrition counseling, physical therapy, and more. Whether you need treatment for an illness, preventive care, or guidance on maintaining a healthy lifestyle, Campus Health’s team of medical professionals is here to help. Students can schedule appointments online through the Campus Health website or call 919-966-2281 for assistance. Most services are covered by the Campus Health Fee, making it easy and affordable to get the care you need while balancing your busy student life.
  • Visit Same Day Care or the Student Stores Mini Clinic if you need quick, in-person help.

Mental Health Care

  • Visit Counseling and Psychological Services (CAPS). Initial visits are through same-day drop-ins. From there, students can get connected to ongoing therapy, group sessions, and more.  
  • Call CAPS 24/7. Day or night, students can call 919-966-3658 to talk to someone about their mental health. Pro tip: during regular business hours, they’ll probably encourage you to drop in for an initial visit.
  • Explore the Heels Care Network, comprehensive list of mental health resources where you can talk to a supportive person. Use the filters to hone in on what might best meet your or your friend’s needs.

Confidential Substance Use Support

  • Complete a self-assessment to get personalized feedback on your substance use, receive suggestions for risk reduction strategies, and get connected with campus resources.
  • Connect with a substance use counselor to explore your relationship with substances, get support, and learn strategies for maintaining balance and reducing risk.
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