Insurance Questions

What happens with charges not covered by my insurance?

Campus Health will electronically file the student’s primary insurance. Any charges not covered by the student’s insurance will be forwarded to the Office of Student Accounts and University Receivables in the Student and Academic Services Building (SASB) North. The Office of Student Accounts and University Receivables manage students' accounts and all outstanding bills must be paid in order to avoid a hold being placed on a student's registration for the next term or an interruption of other official business with the University. It is in the student's best interest to clear charges at the time of service or shortly thereafter.

Do you require health insurance?

All eligible students enrolled in the UNC system colleges and universities, including UNC Chapel Hill are required to have health insurance. This means that every student attending the University must provide proof of a creditable health insurance policy. If the student is uninsured, they have the option of buying their own policy or participating in the University sponsored plan. The documentation of this insurance requirement is called a “hard waiver.”  It’s electronic, fast, and efficient. Please visit Insurance for details.

What should I know about using health insurance at Campus Health?

Campus Health is in network with various insurances. Visit the up-to-date list of in-network insurance plans to learn more.
For international insurance plans, Campus Health can provide students with the necessary information to file their own claims. Please remember that the Campus Health Pharmacy and Student Stores Pharmacy are in network with virtually all US health insurance plans including all of those listed above. Campus Health will electronically file a student’s primary insurance.
Other helpful insurance tips:

  • Make sure the medical insurance plan you have covers your son/daughter when on campus, as some HMOs do not provide benefits if they are out of their coverage area.
  • If you are currently uninsured, are out of your coverage area, or have determined that you are underinsured, an option to consider is the UNC System-Wide Student Health Insurance Plan. This plan is designed to supplement care provided at Campus Health and is offered at a reasonable cost to students.
  • An informational brochure describing the benefits available under the University sponsored student insurance plan is available at Select UNC Chapel Hill in the college drop down box.

How do students use insurance at Campus Health?

Students will be asked to present their insurance card at each visit. Campus Health will electronically submit the claim form as either an in network or out of network provider depending on the plan. Charges not covered by the plan will be transferred to the student’s account at the Office of Student Accounts and University Receivables. A student may elect to pay for services they do not want filed to insurance.

If a student is enrolled in the UNC System-Wide Student Health Insurance Plan, they will have their charges filed for them electronically. According to the benefits of the plan, most charges are covered if service is provided at Campus Health. Charges not covered by the plan will be transferred to the student’s account at the Office of Student Accounts and University Receivables.

Do your Campus Health and Student Stores Pharmacies accept prescription insurance cards?

Yes. Most third party payer prescription insurance cards are accepted.