Know Who to Call

CAPS Urgent Care (Walk-In):  Mon-Fri, 8am-5pm, call 966-3658
CAPS has an urgent care service Monday through Friday 8am – 5pm in which students can either call to consult with a crisis therapist or come in for a walk in appointment that day for urgent concerns.  Urgent concerns are defined as when the student is in acute distress and their functioning is disrupted or when there is any concern about harm to self or others.  Students, parents, faculty, and staff are encouraged to call our urgent care service when they feel concerned about a student and want help referring a student to CAPS. 

After Hours Urgent Care and Emergencies, call 966-2281
Emergency service is available when urgent concerns or emergencies arise outside of usual business hours (M-F, 8am-5pm).  Campus Health Services is open 8am – 6pm Monday through Friday and 8am – 5pm Saturdays and Sundays.  During the hours when CAPS is closed there is a nursing triage service available at CHS.  After usual business hours students and concerned parents, faculty, and staff can call 966-2281 and they will be able to speak to a CHS nurse or a UNC Health Link nurse who will triage their call to an appropriate mental health professional. UNC HealthLink can also be contacted directly at (919) 966-7890.

If You Are Dealing With A Life Threatening Or Imminent Crisis Situation, Immediately Call The Campus Police At 962-8100 Or Proceed To The Unc Hospitals Emergency Room

Non-Urgent Walk In Service: Mon-Fri, 9am - 12pm, 1pm - 4:00pm
Counseling and Psychological Services is open Monday through Friday, 8am until 5pm. For non-urgent concerns students can walk in between 9:00am - 12 and 1:00 - 4:00pm, M-F or call and ask to speak with a CAPS therapist.  This initial visit is designed to assess concerns, provide immediate support, and plan for continuing interventions and resources to help the student. 

Students will typically come in on their own, but it is not unusual for a concerned friend, faculty/staff, or family member to encourage the student to contact CAPS and even accompany them to the first visit if this would help enable the student to come to CAPS. Talking to a CAPS therapist is a mature, healthy step to take, and is not a sign of weakness. 

Residence Halls
If you live in a UNC residence hall, contact your resident Advisor or Community Director regarding all residence hall emergency situations.

Important Phone Numbers

Community and National Crisis Lines

• Hopeline 800-SUICIDE
• National Lifeline for Suicide Prevention: 800-273-TALK