Patient Rights and Responsibilites

Patient Rights:

All patients at Campus Health Services have the right to:

• an inclusive and welcoming environment that preserves dignity and contributes to a positive self image.
• have consideration shown to the psychosocial, spiritual, and cultural variables that influence perception to illness. Campus Health Services does not discriminate in offering access to its program and activities on the basis of age, gender, race, color, national origin, religion, creed, disability, veteran’s status, sexual orientation, gender identity, or gender expression.
• expect the Campus Health Services staff, within the capacity, stated mission, and applicable law and regulation, will provide a reasonable response to request for care, treatment and service.
• be treated with consideration, respect, and free from mental, physical, sexual, and verbal abuse, neglect and exploitation.
• privacy during medical care, treatment and services and confidentiality of communications and security of records pertaining to their care.
• adequate information about the health care professional(s) responsible for the delivery of the care, treatment and services.
• approve or refuse the release of information from their medical record except as provided by law and to have access to the information contained in the record within the limits of the law.
• information regarding diagnosis, evaluation, treatment, costs, and prognosis to enable them to participate in decision-making regarding care, including the right to assistance in preparing an advance directive.  When it is medically inadvisable to give such information, the information is provided to a person designated by the individual or to a legally authorized person.
• be advised of any human experimentation, investigation and clinical trials affecting their care and to refuse to participate in such research programs involving human subjects.
• request a health care professional of their choice or to change their health care professional as well as to request a second opinion or referral.
• appropriate assessment and management of pain. 
• refuse care, treatment and services in accordance with the law and the regulation.
• access protective and advocacy services.
• contact the Joint Commission's Office of Quality Monitoring to report any concern about care or safety by either calling 1-800-994-6610 or emailing complaint@jointcommission.org  if CHS Administration has not addressed the concern.

Patient Responsibilities

All patients at Campus Health Services have the responsibility to:

• provide accurate and complete information about current and past illnesses, medications, and other matters pertaining to their health.
• acknowledge the treatment plan recommended by their health care professional and express concerns regarding their ability to comply.
• their actions if they refuse treatment, care, services or do not follow the health care professional’s instructions.
• arrive as scheduled for appointments and to cancel in advance appointments they cannot keep.
• become informed of the scope of basic services offered, the costs, and the necessity for medical insurance and to actively seek clarification of any aspect of participation in Campus Health Services programs and services (including cost) that is not understood.
• bring forward suggestions or concerns on care and safety about Campus Health Services programs or staff.  This responsibility includes the right to receive a personal response and an assurance of continual access to care.
• help their health care professional assess their needs with respect to pain and to work with their health care provider to develop a pain management plan.
• meet any financial obligation for care, services, treatment rendered at the Campus Health Services.
• be considerate of the organization, staff and property, as well as other individuals and their property.